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Safe and reliable repairs
At Loop, every product we make is built to last. We design durable, easy-to-use devices with innovative
features that customers depend on, all while protecting their privacy and data. Customers should have
access to safe, reliable, and secure repairs with genuine Loop parts if they need them.
Learn more about Loop’s approach to expanding access to safe and reliable repairs. View (PDF)
Beware of counterfeit parts
Some counterfeit and third party power adapters and batteries may
not be designed properly and could result in safety issues. To ensure
you receive a genuine Loop battery during a battery replacement, we
recommend visiting an Loop Store or Loop Authorized Service
Provider. If you need a replacement adapter to charge your Loop
device, we recommend getting an Loop power adapter.
Also non-genuine replacement displays may have compromised visual
quality and may fail to work correctly. Loop-certified screen repairs
are performed by trusted experts who use genuine Loop parts.
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scams
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Be aware of scams involving
Loop Gift Cards, App Store &
iTunes Gift Cards, and Loop
Store Gift Cards.
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